Frequently Asked Questions

Ensure you are entering the correct 10-digit mobile number and 4-digit PIN set up during registration. If you just registered, your account is activated immediately upon submission—no email activation link is required.

Go to the Login screen, tap "Forgot PIN?", and enter your registered 10-digit mobile number to verify your identity and reset your 4-digit PIN.

All important interstate / intrastate bus services like Volvo-Mercedes, Volvo-LCD, Volvo-Pantry, Volvo-LCD-Pantry, Air Condition, A.C. Sleeper, Deluxe, Semi-Deluxe, A.C. Gandhi Rath and Express are available for e-ticket booking.

You can reserve your e-ticket through internet before one month (30 Days) from expected journey date (excluding date of journey). This e-ticket booking facility will be closed before half an hour from scheduled departure time of bus service on proposed journey date.

e-ticket booking and cancellation timings are from 00:30 to 23:30 IST.

Please enter at least First Three characters of Boarding / Destination place name in “FROM” / “To” field on screen, then all names starting from that three characters will display on screen and now you can select desired place name from this view window by clicking on the bus Boarding / Destination place name.

A. Yes, few concessional fare tickets are allowed for e-ticket booking but it will be subject to produce the required documents to conductor/checking staff of the RSRTC in original to verify the eligibility for getting concession. The passengers availing the concession facility through e-ticket will have to produce any one document in original from the list as mentioned below:

The passengers who are availing concessional facility fails to produce the required documents will be treated as INVALID and the passenger will be treated as "Traveling without Ticket". Photocopy of document is not allowed.

Cancellation Rules & Refund Procedure for e-ticket:

• (a) In case of cancellation of e-ticket, the rules for cancellation of e-ticket, cancellation charges, refundable amount etc would be applicable at the time of cancellation. Service originating place, time of departure and destination place will be notified on e-ticket.
• (b) Cancellation charges would be calculated only on the base fare of e-ticket, while Human Resource Charges, Accidental Surcharge, Toll Tax and Octrai (If applied) would be refunded completely.
• (c) Following conditions would be applied for refund in case of cancellation of e-tickets:
  • (i) If ticket is cancelled before 24 hours of scheduled departure time, 95% of base fare only would be refunded. The 5% of base fare amount would be retained with RSRTC as cancellation charges.
  • (ii) If ticket is cancelled within 24 hours and 1 hour before the scheduled departure time, 80% of base fare only would be refunded. The 20% of base fare amount would be retained with RSRTC as cancellation charges.
  • (iii) If ticket is cancelled within 1 hour and before 30 minutes of scheduled departure time, 50% of base fare only would be refunded. The 50% of base fare amount would be retained with RSRTC as cancellation charges.
  • (iv) If ticket is cancelled within 30 minutes of scheduled departure time, there will be No Refund, 100% total fare amount (inclusive all charges) would be retained with RSRTC as cancellation charges.
• (d) In case, if passenger is absent for journey at the time of departure of bus, no refund will be given to the passenger.
• (e) Refund to the passengers will be made through the payment gateway process i.e. in respective Bank Account only. No cash refund will be given to passenger for e-ticket.
• (f) For getting the refund, passenger should submit an application with e-ticket to the Chief Manager of respective RSRTC Depot in person/through e-mail/by post requesting with proper reason for the purpose.
• (g) The passengers have to pay additional fare in cash to bus conductor or at booking window before journey start in case of change in higher service type.

No. No refund if the passenger does not board the bus.

The refund of fare in case of change in bus service, cancellation of bus service, breakdown of bus service, fare difference due to fare cut will be made through respective bank A/c only and no cash refund will be given to passenger. For getting refund passengers have to submit e-ticket print out to the Chief Manager of respective RSRTC Depot. Chief Manager will initiate the refund procedure with Payment Gateway Company/Bank & the refund will be received by the passenger automatically with in a week in his bank account. If not, mail details with "Transaction Id & PNR No" as displayed on your e-ticket & date of submission of e-ticket to rsrtchelpdesk@gmail.com. Due to cancellation of bus services, the passenger will not be compensating by RSRTC in any condition.

Refund of fare will be made through respective bank account only. No cash refund will be given to passengers. For cancellation of e-ticket submit e-ticket information on screen provided on the site.

No, once you have booked your e-ticket, you will not be allowed to change the date, time of journey, name, gender, age, etc. In such case you will have to cancel e-ticket first and re-book e-ticket with the desired date, time, name, gender, age etc.